At Meena Fragrances, customer satisfaction is important to us. If something goes wrong with your order, we will make it right.
• Full Refund If:
– Your product arrives damaged, defective, or incorrect, or
– Your order is not delivered.
• How to Request:
Email us at ecommerce@meenafragrances.com or call 9925146313 (11 AM–7 PM) with:
– Order ID
– Reason for the request
– Photos/videos of the product (for damaged or incorrect items)
• Time Limit:
Report damaged or incorrect items within 48 hours of delivery. Report a non-delivered order as soon as your tracking shows a delay or failed delivery.
• Review Process:
Our team will verify your request using the photos you share or with our courier partner.
• Refund Process:
Once approved, prepaid orders are refunded in full to the original payment method within 7 business days. For Cash on Delivery orders, the refund is sent to your UPI ID or bank account.
• Important Notes:
– Requests without prior approval will not be accepted.
– Used or opened products are not eligible for return unless they arrived damaged, defective, or incorrect.